What is refund process?

The user is required to make various payments to avail our bus services. A number of instances have been observed where the users make multiple payments or incorrect payment or excess payment while using these services. In order to allow the stakeholders to claim refund of such payments, refund process has been introduced by us.

How can I apply to claim refund?

You are required to send an e-mail to accounts@cityservicesindia.com, cc to: contact@cityservicesindia.com, claiming your refund with the detailed information regarding reason of refund. Your request will be processed as per our refund policy:

Circumstances where refund is available?

The refund of fees is available in the following cases:

a) Cancellation of Service:
a. > 7 days from start of trip: 100% refund of the total booking amount to the customer, for a confirmed reservation.
b. 3-7 days from of trip: 80% refund of the total booking amount to the customer, for a confirmed reservation.
c. 0-2 days from of trip: 70% refund of the total booking amount to the customer, for a confirmed reservation.

b) Excess Payment: This includes cases where any excess payment has been paid by the service seeker.

Refund Mode :
Refunds will be done only through the Original Mode of Payment.
The amount will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges.
All communications regarding refund will be through email accounts@cityservicesindia.com